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11kk FAQ — Frequently Asked Questions & Answers

Have a question about bonuses, payments, security, the app, or anything else? Search below — you'll find most answers right here.

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11kk's welcome bonus is automatic — no promo code needed. After registration, your first deposit instantly earns a 100% bonus, credited directly to your balance.

Example: with bKash ৳1,000 Deposit and get an extra ৳1,000 bonus — total ৳2,000 to play with. Maximum bonus cap ৳10,000

Please note: To withdraw bonus funds, you must meet the wagering requirement (typically 10x the bonus amount). Full terms are available on the Terms & Conditions page.

1
Complete Registration
2
Make your first deposit via bKash / Nagad / Rocket (minimum ৳500)
3
Bonus will be credited to your balance automatically
4
Track your bonus status in the Rewards section

Yes, the minimum bet varies by category. See the details below:

Sports Betting (Pre-Match) ৳ 50
Sports Betting (Live) ৳100
Live Casino (Baccarat, Roulette) ৳ 50
Slots ৳ 10
Virtual Sports ৳ 20

Maximum bet limits vary by event and market. For major matches, bets of up to ৳5,00,000 are accepted.

11kkKYC (Know Your Customer) verification at 11kk is a one-time process. Once completed, you won't need to do it again.

What you'll need:

National ID Card (NID)
Clear photos of both front and back. If you don't have an NID, submit your passport or birth registration certificate.
Selfie Photo
A clear selfie holding your NID, with both your face and the card visible.
Mobile Banking Verification
Your bKash / Nagad account must be registered in your name.

Time: After submitting your documents, typically 12 to 24 hours Verification is completed within this window. During peak hours it may take up to 48 hours. You will be notified via email and SMS once verified.

11kkhas a dedicated mobile app that runs on both Android and iOS devices. However, due to betting regulations, it is not directly available on the Google Play Store or Apple App Store.

Steps to install on Android:

1
Go to your phone's Settings → Security and enable "Unknown Sources" or "Install from unknown apps"
2
Visit the 11kk mobile site and click the APK download link
3
Once the download is complete, open the file and install it
4
Once installed, simply log in as usual

For iOS users: Open 11kk in Safari, tap the Share button, then select "Add to Home Screen". This creates an app-like icon on your home screen and lets you use it in full-screen mode.

The site also works fully in Chrome or Firefox — no app required.

Withdrawal speed depends on the method. Here are the estimated times for each:

bKash / Nagad / Rocket 15 minutes – 4 hours
Bank Transfer 1–3 Business Days
USDT (Crypto) 30 minutes – 2 hours

Withdrawal Terms:

  • Minimum Withdrawal: ৳ 500
  • KYC verification must be completed
  • Wagering requirements on bonus winnings must be met
  • Withdrawal method must match your deposit method
  • Daily withdrawal limit: ৳ 5,00,000

Withdrawal requests submitted between 11 PM and 8 AM may be processed in the morning.

Enabling Two-Factor Authentication (2FA) requires you to enter a one-time OTP alongside your password every time you log in — so even if someone else knows your password, they won't be able to access your account.

Steps to enable:

1
Log in to 11kk and click on your profile icon
2
Go to Settings → Security → Two-Factor Authentication
3
Choose your preferred method — SMS OTP or Google Authenticator
4
If you select Google Authenticator, scan the QR code
5
Confirm the setup with your verification code

Tip: Google Authenticator is more secure — it works offline and protects against SIM swapping. Make sure to store your backup codes somewhere safe.

Yes, 11kkhas a built-in live score and match tracker that updates in real time.

Where to find it:

Live Score Tracker
Clicking on any live match on the Sports Betting page brings up real-time scores, statistics, and match visualisation.
Live Streaming
Live video streaming is available for selected events — watch for free with a positive account balance.
Score Notifications
Enable "Notifications" on your favourite match to receive push notifications the moment a goal is scored or a wicket falls.

Real-time data available for cricket, football, tennis, basketball, and 30+ other sports.

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Didn't find your answer?
Our Bangla support team is available 24/7. Reach us directly via live chat.
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Why trust 11kk?

Why over half a million bettors in Bangladesh choose us 11kk have selected.

Licensed & Regulated
11kk holds an international gaming licence and undergoes regular independent audits. Your funds are kept secure in segregated accounts.
Instant Deposit
Deposits via bKash, Nagad, and Rocket are credited to your account within seconds. Minimum deposit from ৳500 — no fees charged.
Best Odds Guarantee
Top competitive odds on cricket, football, and tennis. Live betting odds update in real time.
Generous Bonus System
100% Welcome Bonus, weekly cashback, daily check-in, free spins — something new to claim every day.
24/7 Support in Bangla
Day or night, get your issues resolved anytime via Bangla live chat. Average response time under 3 minutes.
Massive Game Library
Slots, Live Casino, Sports, Virtual Games, and eSports — over a thousand options all in one place.

Contact Support

If you can't find your answer in the FAQ, contact our team directly.

💬
Live Chat
Click the chat icon at the bottom right of any page on the site. Get instant answers in Bangla.
Average response time: 3 minutes
📧
Email Support
support@11kk.cash — for complex issues, please write in with full details.
Answer: Within 24 hours
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Help Center
Full details are available on the Terms & Conditions and Responsible Gaming pages.
Always Available
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