Privacy & Security

11kk Privacy Policy — how your personal information is collected, used, and protected

11kk-'s your privacy isn't just a policy — it's our core commitment. What information you share, why we collect it, and how we protect it — it's all explained here in plain, simple language.

Last Updated: January 1, 2026
Key Security Information
256-bit SSL Encryption
Your data is never sold
Not Shared with Third Parties
You're in Control
Your Data Can Be Deleted Upon Request
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A Quick Note Before You Read This Document

Privacy policies are usually written in overly complex language. 11kk- we haven't done that here. Everything is written in plain, simple language — no legal jargon.

If you still have questions, reach out to our Support team — responses are available in Bengali.

1. Introduction & Scope

This Privacy Policy 11kk applies to all members, visitors, and users of the (https://11kk.cash) platform. By accessing the website, you are deemed to have accepted this policy.

11kk places the highest importance on its members' privacy. We follow international data protection laws and best practices. This policy is designed to give you complete transparency about exactly how your information is used.

This policy may be updated at any time. For significant changes, you will be notified in advance via your registered email. You can always check the "Last Updated" date at the top of the page to see whether any changes have been made.

In Summary: We only collect information that is necessary to operate the platform. Your data is never sold or shared with any unnecessary third parties.

2. What Information We Collect

11kkTwo types of data are collected on -— what you provide directly, and what is collected automatically.

Data Type Details Collection Method
Identity Information Name, date of birth, national ID number RegistrationKYC
Contact Information Email address, mobile number Registration
Financial Information BKash/Nagad/Rocket number, bank details Transactions
Usage Data Login time, bet history, game sessions Automatic
Device Information IP address, browser, operating system Automatic
Contact Log Support chat and email history Support
We never collect: Your password (stored as a hashed version only), full card numbers or CVV codes, and real-time location tracking.
3. Purpose of Data Collection

We don't collect data arbitrarily. Every piece of information is gathered for a specific reason:

Registration
Verification
Services
Support
Security
  • Creating, managing, and securing your account
  • Fraud prevention through KYC verification
  • Processing deposits and withdrawals
  • Offering customized bonuses and promotional offers
  • Technical development and performance monitoring of the platform
  • Legal Obligations & Anti-Money Laundering (AML)
  • Enforcing Responsible Gaming Policy
  • Responding to user support requests

Marketing Communications: To receive bonus and offer updates, keep notifications enabled in your account settings. You can turn them off at any time — no hassle.

4. Data Sharing & Disclosure Policy

11kk Your data is never sold. However, in limited circumstances, it may be shared with trusted third parties:

  • Payment Processor: To process transactions with bKash, Nagad, Rocket, or your bank
  • Game Provider: For Live Casino or game operations — only the data strictly necessary
  • KYC Verification Provider: Identity verification assisted by licensed third-party providers
  • Law Enforcement: Only upon a valid court order or directive from a regulatory authority
  • Anti-Fraud Organization: Investigating suspicious activity
We will never: Selling data to advertisers, transferring lists to marketing agencies, or using data for any purpose beyond what is agreed.

Whenever data is shared with a third party, they are required to sign an agreement to comply with our privacy policy. We regularly verify their data protection standards.

5. Cookies & Tracking Technologies

11kk This website uses cookies. A cookie is a small file stored in your browser that helps the platform recognize you.

You can delete or block cookies through your browser settings, though doing so may affect the functionality of certain features on the site.

6. Data Security Measures

Protecting Your Information 11kk Uses multi-layered security measures including:

  • SSL/TLS Encryption: All data transmitted to and from the site is encrypted with 256-bit encryption — just like a bank.
  • Password Hashing: Your password is never stored in plain text — only a bcrypt hash is kept
  • Two-Factor Authentication (2FA): Additional OTP security at login
  • Server Firewall: Protection against unauthorized access
  • Regular Security Audits: Regularly tested by independent experts
  • DDoS Protection: Active defense against cyber attacks
  • Staff Training: All staff receive regular data security training
Stay vigilant: Keep your password strong, avoid logging in on public Wi-Fi, and don't click on suspicious emails or links. Security is a shared responsibility — between you and us.
7. Your Rights

11kk-'s your data, your control. You can exercise any of the following rights at any time:

Right to Access Your Data
You can view the information we hold about you at any time — just contact Support to make a request.
Right to Rectification
If any of your information is incorrect, you can request a correction — it will be updated promptly.
Right to Erasure
After your account is closed and the applicable period has passed, you may request that your data be deleted.
Right to Restrict Data Processing
If you wish to restrict how your data is used for specific purposes, please contact our support team.
Right to Data Portability
To download your data, submit a request — it will be provided in a portable format.
Right to Opt Out of Marketing
You can unsubscribe from promotional emails or SMS at any time.

How to Exercise Your Rights Email us directly at support@11kk.cash or reach out via live chat. Requests are typically processed within 7 business days.

8. Data Retention Period

Your data is not retained longer than necessary. Here is how long specific information is kept:

  • Account Information: For as long as your account is active, and for 5 years after closure (as required by law)
  • Transaction History: 7 years (in accordance with international financial regulations)
  • KYC Documents: 5 years after account closure
  • Support Contact: Up to 3 years
  • Cookies & Session Data: At session end or after a maximum of 30 days
  • Marketing Preferences: Until you change it

Once the retention period expires, data is automatically deleted in a secure manner.

9. Minor Protection

11kk Does not collect data from or provide services to anyone under 18. Age is verified at the time of registration.

If we suspect that a minor's information has been collected by mistake, the account will be immediately closed and all associated data will be deleted.

For Parents: If you believe a minor has opened an account, please email support@11kk.cash immediately. We will take action within 24 hours.
10. Contact & Complaints

For any privacy-related questions or complaints, please reach out to us. We take all concerns seriously and respond within 7 business days.

Email
support@11kk.cash
Live Chat
24/7 Bengali Support
Response Time
Up to 7 business days

Why Is Your Data Safe at 11kk?

Our security isn't just a promise — it's proven and meets international standards.

Military-Grade Encryption
All your data is protected with 256-bit AES encryption — the same technology used by the world's leading banks.
Your Data Is Never Sold — Ever
We never sell your data to third parties. This isn't just a promise — it's simply not part of our business model.
Full Control in Your Hands
You have the full right to view, correct, or delete your data. Submit a request at any time.
Regular Independent Audits
Our security systems are regularly tested by independent third-party experts.
Full Transparency in Plain Language
Our Privacy Policy is written in plain language — nothing hidden behind complex legal jargon.
Privacy Support 24/7
For any questions about data protection, our support team is always available in Bengali.

Frequently Asked Questions

All your bet records and transaction history are stored within your account. After logging in, click the profile icon at the top and go to the "My Account" section. There you'll find two separate tabs — "Betting History" and "Transaction History". In Betting History, you can view the date, market, stake, odds, and outcome for each bet, with filters available by date, sport type, or result. In Transaction History, you'll find all deposits, withdrawals, and bonus credits in one place, each with a reference number and timestamp. If you can't find a record for a specific date, contact Support and we'll pull a detailed report for you.

11kk's Live Casino works seamlessly on mobile — no separate app download needed, everything runs right in your browser. To get started, log in and go to the "Popular Games" or "Games" section from the menu. There you'll find the Live Casino tab with roulette, blackjack, baccarat, and a wide variety of live games. Click on any game to launch the live stream and see a real dealer in action. Chip buttons will appear at the bottom — select your bet amount, click on the table to place it, and the dealer will deal the cards. For the best mobile experience, use a Wi-Fi or 4G connection, as live streaming requires a stable internet connection. If you're new and feel lost, look for the "How to Play" option inside the game for a step-by-step guide.
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Your data is safe — play with peace of mind

11kkYour privacy is protected at -. Get started today on a secure platform with local payment options and Bengali-language support.

Registration is free. 18+. Please gamble responsibly.

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